Refund Policy

This Refund Policy describes the conditions under which a refund may be requested for services purchased through the Orbink platform, operated by Coinaute. It complements our Terms and Conditions and is governed by French law.

1. Nature of Digital Services

All services offered by Orbink (sponsored articles, backlinks, publisher matching and related services) are digital services delivered electronically and customised on a per-order basis. By placing an order, you expressly request immediate execution of the service and acknowledge that the legal right of withdrawal does not apply once the service has been fully performed, in accordance with Article L.221-28 of the French Consumer Code.

2. No Refund After Order Validation

As a general rule, once an order has been validated and execution has started, the corresponding amount is non-refundable. This protects both Orbink and the publishers who reserve editorial slots immediately upon order confirmation.

Refunds remain possible only in the following specific cases:

• Service not delivered: the publisher fails to deliver the ordered content within the agreed timeframe and no equivalent replacement can be offered.
• Major technical issue: a confirmed technical failure on the Platform prevents the service from being delivered as ordered.
• Manifest non-conformity: the deliverable substantially differs from what was ordered and the publisher refuses or is unable to correct it.

In any of these cases, Orbink will, at its discretion, propose a re-delivery, a credit to the user's account or a refund of the amounts actually paid for the affected order.

3. Claim Period

Any refund claim must be submitted within 14 days following the date on which the order was marked as delivered in the Platform. Claims submitted after this period will not be considered.

4. Contact Procedure

Refund claims must be submitted exclusively by email to [email protected], with the following information:

• Account email used to place the order
• Order reference
• Detailed description of the issue
• Any supporting evidence (screenshots, links, etc.)

Our team will acknowledge receipt of the claim and provide a response within a reasonable timeframe, typically under 7 business days.

5. Refund Processing via Stripe

Approved refunds are processed through our payment provider Stripe and credited to the original payment method used for the order. Depending on the issuing bank, the refund may take several business days to appear on the user's statement. Orbink does not charge any fees for processing a legitimate refund.

6. Contact

For any question relating to this Refund Policy, please contact us at [email protected].